Professional Summary

Efficient manager with 10 years of experience supervising diverse teams of employees, planning and maintaining work schedules, updating procedures and policies, and performing customer service activities, accounts receivable, billing, and personal duties. Proven ability to deliver the desired service to customers with excellence.

Education

• Master of Quality – 2000, New York University

• Ph.D. in Quality – 2005, New York University

• Ph.D. in Japanese Management – 2007, New York University

Technical Certifications

• MSSBB – Master Six Sigma Black Belt

• PMP – Project Management Professional

• SCMP – Supply Chain Management Professional

• ISO 9001 – International Quality Management Systems Standards

• ISO 14000 – Environment Management Systems Standards

• ISO 45000 – International Occupational Health and Safety Management System Standards

• ISO 27000 – Information Security Management System Lead Auditor

• EFQM Validator – The European Foundation for Quality Management Validator

• MCT – Microsoft Certified Trainer

• CI – CIW Certified Instructor

• CT – Certified Trainer, NIS National Institute of Soft Skills India

• CIWP – Certified International Web Professional

• MCSD – Microsoft Certified Solution Developer

• MCDBA – Microsoft Certified Database Administrator

• MCAD – Microsoft Certified Application Developer

• ICDL – International Computer Driving License

• UK Assessor – Level 8

• GPCC – Google Professional Certificate Coach